Refund Policy
Effective Date: 10-01-2025
At Ironclad Operations, our goal is to provide reliable, professional operational support that helps small and mid-sized businesses run more smoothly. We want every client to feel confident in the value of our services.
Free Consultation
All new clients begin with a free one-hour consultation to discuss needs, scope, and fit. This ensures transparency before any paid engagement begins.
Ongoing Services
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All monthly service fees are billed in advance.
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Clients may cancel at any time by providing 30 days’ written notice.
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Services will continue through the end of the paid period. No pro-rated refunds are issued for partial months, but no additional charges will occur after the notice period ends.
One-Time Services
If a one-time project or service is agreed upon and delivered, those fees are non-refundable once work has begun.
Service Guarantee
If you believe we have failed to deliver the agreed-upon scope of work, please notify us within 10 business days. We will review your concern and, if appropriate, provide corrective services at no additional cost or issue a partial refund at our discretion.
Exceptions
Refunds may be granted in cases of billing error or duplicate payment.
Contact Us
For questions or refund requests, please contact us:
Ironclad Operations
info@ironcladoperations.com
682-402-1686